ADDITIONAL STEPS FOR REDUCING THE SHOW RATE
1- Right away Confirmation Call from Agent for Appointment to Lead
Script: Hi (Lead first name) this is …… you just booked a call with me @...
Right ….
Let them say YES
Thanks for booking your call. Just Want to confirm that I have received your all details & preferences, I'll be prepared to discuss some properties available as per your requirement and some Special deals in the area, bring your questions
(You can also ask for zoom call)
2- 30sec video for confirmation SMS/Email
Thanks for booking your call with me, I am preparing the list of the properties, will discuss some other good options according to the criteria you provided, excited to see how I can make your home buying journey so easy for you
Talk to you soon.
3- Appointment confirmation Call
Setter will call on the day of the appointment to remind.
4- Moving Stages-etc
if No Show, A- then move to no show Stage, B- change appointment status for team rebook follow up to no show.
5- Follow up calls by Agent
Call Lead after 2 min, after 4 hours & next day around the same time, ISA will start trying to rebook after Agents 3 call follow up after 24 hrs.
6- Call Rebook 3 day Follow up
2 calls a day to Rebook for next 3 days after that we will move to the long-term nurture stage.
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